PAIA Manual
Prepared under section 51 of PAIA
Private body
1Dentity South Africa (Pty) Ltd
Registration number: 2015/249910/07
210 Aramist Avenue
Waterkloof Glen
Pretoria
0181
South Africa
Information Officer: Elmar Grobbelaar
Deputy Information Officer: Nicola Rossouw
PAIA email: compliance@1d.co.za
PAIA Guide
The Information Regulator publishes a Guide explaining PAIA rights and procedures.
https://inforegulator.org.za/paia/
Records
1Dentity may hold records relating to:
• corporate governance and statutory administration;
• finance and tax;
• customers, suppliers, contracts and employees;
• recruitment, legal, compliance, risk, privacy and PAIA;
• information technology, cybersecurity, operations and business continuity;
• intellectual property;
• identity-verification and KYC services;
• authorised verification instructions;
• API and Gateway services;
• verification results;
• third-party data providers;
• AML, PEP and sanctions screening;
• criminal or vetting services;
• credit-related verification where applicable;
• consent or other lawful-authority records;
• customer instructions;
• audit logs;
• verification-related complaints; and
• other business activities.
Listing a category does not mean that every record exists, is processed for every customer or verification, or must be disclosed.
POPIA information
1Dentity may process information relating to customers, prospects, representatives, suppliers, employees, applicants, Website users, verification subjects where applicable, and other business contacts.
Purposes may include relationship and service administration, enquiries, recruitment, authorised verification services, legal compliance, finance, governance, risk, security, audit, recordkeeping and legal claims.
Request procedure
Requests should use:
Form 2 — Request for Access to Record https://inforegulator.org.za/wp-content/uploads/2020/07/InfoRegSA-PAIA-Form02-Reg7.pdf Requests may be submitted to: compliance@1d.co.za
Fees
PAIA fees are prescribed by regulation.
Current official fee information: https://inforegulator.org.za/paia-fees-structure-2/
Decision
A decision will generally be made within 30 days, subject to any extension permitted by PAIA.
Refusal
Access may be refused where PAIA permits or requires refusal, including protection of privacy, confidential information, commercial information, safety, legal privilege, research information and 1Dentity's commercial information.
Remedies 1Dentity is a private body and therefore has no internal PAIA appeal.
Complaints may be submitted to the Information Regulator using:
Form 5 — Complaint Form https://inforegulator.org.za/wp-content/uploads/2020/07/InfoRegSA-PAIA-Form05-Reg10-1.pdf
Private body
1Dentity South Africa (Pty) Ltd
Registration number: 2015/249910/07
210 Aramist Avenue
Waterkloof Glen
Pretoria
0181
South Africa
Information Officer: Elmar Grobbelaar
Deputy Information Officer: Nicola Rossouw
PAIA email: compliance@1d.co.za
PAIA Guide
The Information Regulator publishes a Guide explaining PAIA rights and procedures.
https://inforegulator.org.za/paia/
Records
1Dentity may hold records relating to:
• corporate governance and statutory administration;
• finance and tax;
• customers, suppliers, contracts and employees;
• recruitment, legal, compliance, risk, privacy and PAIA;
• information technology, cybersecurity, operations and business continuity;
• intellectual property;
• identity-verification and KYC services;
• authorised verification instructions;
• API and Gateway services;
• verification results;
• third-party data providers;
• AML, PEP and sanctions screening;
• criminal or vetting services;
• credit-related verification where applicable;
• consent or other lawful-authority records;
• customer instructions;
• audit logs;
• verification-related complaints; and
• other business activities.
Listing a category does not mean that every record exists, is processed for every customer or verification, or must be disclosed.
POPIA information
1Dentity may process information relating to customers, prospects, representatives, suppliers, employees, applicants, Website users, verification subjects where applicable, and other business contacts.
Purposes may include relationship and service administration, enquiries, recruitment, authorised verification services, legal compliance, finance, governance, risk, security, audit, recordkeeping and legal claims.
Request procedure
Requests should use:
Form 2 — Request for Access to Record https://inforegulator.org.za/wp-content/uploads/2020/07/InfoRegSA-PAIA-Form02-Reg7.pdf Requests may be submitted to: compliance@1d.co.za
Fees
PAIA fees are prescribed by regulation.
Current official fee information: https://inforegulator.org.za/paia-fees-structure-2/
Decision
A decision will generally be made within 30 days, subject to any extension permitted by PAIA.
Refusal
Access may be refused where PAIA permits or requires refusal, including protection of privacy, confidential information, commercial information, safety, legal privilege, research information and 1Dentity's commercial information.
Remedies 1Dentity is a private body and therefore has no internal PAIA appeal.
Complaints may be submitted to the Information Regulator using:
Form 5 — Complaint Form https://inforegulator.org.za/wp-content/uploads/2020/07/InfoRegSA-PAIA-Form05-Reg10-1.pdf
